Refund Policy

Last updated: December 2025

Important Notice

All payments for premium subscriptions and in-app purchases within the Fused application are processed exclusively through the Google Play Store.

Ujjawal Lab does not directly handle any financial transactions and therefore cannot process refunds directly.

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We recommend reading this entire policy to understand how refunds work through Google Play Store.

Refund Eligibility

All refund requests are subject to Google Play's Refund Policy.

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Standard Refund Window

Google typically allows refunds for most apps and in-app purchases within a limited period (usually 48 hours) after the purchase is made.

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Special Cases

Eligibility for refunds outside this standard window is determined solely by Google based on their policies and your specific circumstances.

💡 Important to Know

Refund eligibility is determined by Google, not Ujjawal Lab
Each case is reviewed individually by Google's support team
We cannot guarantee or promise any specific refund outcome

How to Request a Refund

Since purchases are made through the Google Play Store, all refund requests must be submitted directly to Google.

Visit Google Play Account

Go to play.google.com/store/account

Access Order History

Click on Order History to view your purchase history

Find Your Order

Locate the Fused purchase or subscription you want to refund

Report a Problem

Select "Report a problem" next to your order

Complete the Form

Choose the option that best describes your situation and complete the refund request form

Review Process

Google will review your request and make a determination based on their policies. This process is automated and handled entirely by Google's systems.

Our Role in Refunds

What We Do When a Refund is Approved

Ujjawal Lab is automatically notified of approved refunds by Google. Upon notification:

We immediately revoke access to the premium features associated with the refunded purchase
Your account will be reverted to the free tier of service

What We Cannot Do

Important: We are unable to influence Google's decision on any refund request. The refund process is controlled entirely by Google's automated systems and policies.

Subscription Cancellation

Understanding Cancellation vs. Refund

You can cancel a subscription at any time. Canceling a subscription will stop automatic renewals, but it does not generate a refund for the current billing period.

How to Cancel Your Subscription

Open the Google Play Store app

Tap on your profile icon → Payments & subscriptions → Subscriptions

Select the Fused subscription

Tap Cancel subscription

Contact & Support

For questions about your purchase or help with the refund process through Google Play, you can contact us. While we cannot issue refunds, we can help guide you through the process.

Email Support

fused.bio@gmail.com

For Direct Refund Requests

For immediate refund requests, you must use the Google Play refund process. We cannot process refunds directly through email or any other channel.

Visit Google Play Store Account

This refund policy is subject to change. Please check back periodically for updates.